Aberdeen Group, a well-known research company, assesses the cost of in-house services and outsourcing services with Mobile expense management. Technology is constantly moving forward and mobile technology is an ever increasing demand. The Aberdeen group states there is a 72% growth in smartphones. With the evolution of the ability to communicate electronically and instantly from a mere pager to what is now commonly seen everywhere – the smartphone, outsourcing is one of the benchmarks for Best-in-Class organizations. There is a rise in the use of Mobile Device Management. There are many jobs that require specific knowledge of the mobile products. Outsourcing gives organizations a wider pool to gather expertise and information. Companies and organizations that are top performers earn the tile: Best-in-Class (BIC). There are three things that BIC companies and organizations have in common that Aberdeen Group was able to discover:
Three-and-a-half times more likely to outsource to their mobile help desk to a managed mobile services vendor than all other companies.
Two-and-a-half times more likely to outsource mobile device procurement than all other companies.
Replacing lost or stolen devices 94% faster than Laggard counterparts, and were more than two-times faster to respond to help desk queries.
According to the Aberdeen Group, here are the actions required to achieve Best-in-Class:
Execute an in-depth analysis in how mobile devices are providing strategic value to the organization to target areas ripe for optimization.
Manage the mobile device as a full-fledged personal computer, securing the device and its data in full compliance with existing IT policies.
Mobile Expense Management for Best-in-Class
Aberdeen group provides the best services for conducting research and providing the best mobile expense management for a company or organization. The research that they have conducted has shown that the most efficient organizations and companies go the route of outsourcing.
Best-in-Class (BIC) organizations and companies are more likely to outsource than those that aren’t BIC. These companies are aware of the benefits of mobile technology and use it to their advantage. Research shows that companies that outsource are quicker to respond to queries and have faster response time in general for customer service.
Steps to Successful BIC Organizations and Companies:
Develop SLA monitoring procedures for mobility services.
Develop an online procurement portal for devices, services and accessories.
Focus on WLAN access and security.
Outsourcing device management and support capabilities can be more cost effective. It also allows companies and organizations to be more focused on training and developing their in-house or internal resources to provide more competent and efficient mobile support.
As much as mobility is part of today’s technology, Aberdeen Group also concludes though mobile devices and outsourcing are an integral part of a successful company in the 21st century; it is still a work in progress. Rather than focusing on the mobile infrastructure, focus should be directed to providing the right mobile devices and technology. Getting organized and optimizing mobile devices and the expertise of individual employees will make mobile expense management easy and efficient.